Return and Exchange Policy

At FYVA (Sigalia Solutions Private Limited), we understand that sometimes your shopping experience may not go exactly as planned. We value your satisfaction and want to ensure you have a clear understanding of our exchange and return policy. Please review the following information regarding the reasons for exchange or return, acceptable timelines, and the processes involved.

Return and Exchange Period

You have a period of 7 days from the date of delivery to request an exchange or return for any product segment in our range.

What's Okay:

  • Something's Off: If you receive a product with a manufacturing defect, we're here to assist. This refers to issues that occurred during the production process, such as irregularities in workmanship or materials.

What's Not Okay:

  • Change of Heart: Decided it's not exactly what you were looking for? We understand, but we cannot accept exchanges or returns for this reason. We encourage you to make informed choices before finalizing your purchase.
  • Wear and Tear: Products that exhibit signs of everyday use, misuse, or accidental wear and tear are not eligible for exchange or return.
  • Your Oops: If the product sustains damage while in your possession, whether through accidental or intentional actions, it does not qualify for an exchange or return.
  • Missing Tags or Packaging: To streamline the process, please ensure the product is returned in its original condition, complete with all tags and packaging.

How to Get Help

If you need assistance with an exchange or return, our friendly customer care team is here to help. Just drop them a message at help@fyva.in or give them a call at 022-489-04150.

Please reach out to our team within 7 days from the date of receiving your order. They are experienced in addressing unique situations and will guide you through the process, respond to your inquiries, and provide the support necessary to make your exchange or return hassle-free.

Exchange and Return Processes:

Exchange Process: If you wish to exchange a product, our team will provide guidance on the available options, including exchanging the item for a different size or variant, provided the same is available in stock.

Return Process: For returns related to manufacturing defects, the product will undergo inspection to verify the defect. If the defect is confirmed, we will initiate a return and refund your payment.

If you believe that a product has a manufacturing defect, please describe the issue and provide supporting evidence when contacting our customer care team.

No Return Policy

Please note that, except in the case of manufacturing defects, we do not accept returns. This policy is in place to ensure the quality and integrity of our products.

 

Refund Policy

For Cash on Delivery (COD) Orders

If your COD order is delivered and subsequently returned, we will require your bank details to process the refund. Please send your bank account information to our secured email address at help@fyva.in. We prioritize your privacy and ensure that your information is handled securely.

For Prepaid Orders

If you paid for your order using a credit card, debit card, net banking, or wallet, the refund will be processed and credited back to the original payment method within 7-10 days from the time of cancellation or return.

Order Cancellation Refund

If you cancel your order before it is shipped:

  • For COD orders, no refund is necessary as no payment has been made.
  • For prepaid orders, the refund will be processed to the source account within 7-10 days.

We strive to make your shopping experience seamless. If you have any questions or need assistance, please reach out to us at help@fyva.in.