Return & Exchange Policy

At FYVA (Sigalia Solutions Private Limited), we understand that sometimes your shopping experience may not go exactly as planned. We value your satisfaction and want to ensure you have a clear understanding of our exchange and return policy. Please review the following information regarding the reasons for exchange or return, acceptable timelines, and the processes involved.

Exchange and Return Period: You have a period of 7 days from the date of delivery to request an exchange or return for any product segment in our range.

Note: Returns and exchanges for offers using codes ADFV20, FYAD15, ADFY10, as well as Buy 1 Get 1 Free, Buy 2 Get 1 Free, and Buy 3 Get 1 Free promotions come with specific conditions. For full details, please scroll to the bottom of this policy page.

What's Okay:

• Something's Off: If you receive a product with a manufacturing defect, we are here to assist.
• This refers to issues that occurred during the production process, such as irregularities in workmanship or materials.

What's Not Okay:

• Change of Heart: Decided it's not exactly what you were looking for? We understand, but we cannot accept exchanges or returns for this reason. We encourage you to make informed choices before finalising your purchase.
• Wear and Tear: Products that exhibit signs of everyday use, misuse, or accidental wear and tear are not eligible for exchange or return.
• Your Oops: If the product sustains damage while in your possession, whether through accidental or intentional actions, it does not qualify for an exchange or return.
• Missing Tags or Packaging: To streamline the process, please ensure the product is returned in its original condition, complete with all tags and packaging.

How to Get Help

If you need assistance with an exchange or return, our friendly customer care team is here to help. Just drop them a message at help@fyva.in or give them a call at 022-48904150.

Please reach out to our team within 7 days from the date of receiving your order. They are experienced in addressing unique situations and will guide you through the process, respond to your inquiries, and provide the support necessary to make your exchange or return hassle-free.

Exchange and Return Processes:

Exchange Process: If you wish to exchange a product, our team will provide guidance on the available options, including exchanging the item for a different size or variant, provided the same is available in stock.

Return Process: For returns related to manufacturing defects, the product will undergo inspection to verify the defect. If the defect is confirmed, we will initiate a return and refund your payment. If you believe that a product has a manufacturing defect, please describe the issue and provide supporting evidence when contacting our customer care team.

Return Policy:
Please note that, except in the case of manufacturing defects, we do not accept returns. This policy is in place to ensure the quality and integrity of our products.

At FYVA (Sigalia Solutions Private Limited), your satisfaction is our top priority. We are committed to making your shopping experience a delightful one. Our team is here to support you, address any questions you may have, and guide you through the process. Thank you for choosing FYVA (Sigalia Solutions Private Limited), and we look forward to serving you.

Refund Policy

For Cash on Delivery (COD) Orders

We’re here to make returning your order simple and hassle-free. Here’s how the process works:

• Return Pickup: If you need to return your COD order, our shipping partner will come to collect it from you.
  
  
• Send Your Bank Details: After the pickup, please email your bank account information (Account Number, Bank Name, and IFSC Code) to us at help@fyva.in. Rest assured, your information is kept secure and private.
  
  
• Quick Refunds: Once we receive the returned product at our warehouse and complete our quality checks, we’ll process your refund within 3-5 working days.
  
  
• Stay Informed: We’ll send you tracking details for your return so you can see exactly when your product arrives at our warehouse.
  

Disclaimer: Cash on Delivery (COD):

COD is available across most pin codes in India. In some cases, COD may not be offered due to courier serviceability limitations or internal order history checks that help us reduce delivery issues. This is part of our effort to keep COD available for as many customers as possible.
Please note: COD is not available on select promotional offers, for example, Buy 1 Get 1 Free. Prepaid options remain open and secure for all orders.

Your Privacy Matters
We prioritise your privacy and handle all your information securely.

If you have any questions or need assistance, feel free to reach out to us at help@fyva.in. We’re here to help!

For Prepaid Orders

If you paid using a credit card, debit card, net banking, or wallet, we’ll refund the amount to the original payment method within 7-10 days of your cancellation or return.

Quick Refunds

Once we receive the returned product at our warehouse and complete our quality checks, we’ll process your refund within 3-5 working days.

Stay Informed

We’ll send you tracking details for your return so you can see exactly when your product arrives at our warehouse.

Order Cancellation Refund

If you cancel your order before it’s shipped:

• For COD orders: No refund is needed since no payment was made.
  
• For prepaid orders: We’ll process your refund to the source account within 7-10 days.

Special Offer Policy (Return & Exchange) Disclaimer

Clearance Sale Items & Buy 2 Get 1 Free (Code: B2G1FREE) Policy:

• Items purchased under the Clearance Sale or B2G1 Free promotions are not eligible for returns.
• Exchanges are allowed only once.
• In case of a manufacturing defect, customers may raise a special request with our customer care team for appropriate resolution.
• No Refunds

Buy 3 Get 1 Free (Code: B3G1Free): Items purchased under Buy 3, Get 1 Free promotions are eligible for returns and exchanges with the following conditions:

• Exchanges: Allowed only once in case of a size issue or manufacturing defect, and subject to availability.
• Returns:
  • If you return any item, the promotional offer will no longer apply.
  • The refund (if eligible) will be recalculated based on the original, non-discounted prices of the items at the time of purchase.
  • This may result in a partial refund, depending on the adjusted pricing.

Discounted Orders Using Codes ADFV20, FYAD15, or ADFY10:

• No returns are allowed for items purchased using these codes.

• One-time exchange is allowed in case of a size issue or manufacturing defect, subject to availability.

• In case of a manufacturing defect, customers may contact our customer care team for support.