Refund Policy
How do I initiate refunds?
For COD Orders
- Our courier will pick up the product.
- To ensure a smooth and timely refund process, we kindly request you to enter your bank account details at the time of initiating your return request.
- Refunds are processed within 3–5 working days after quality check.
- You’ll receive tracking updates along the way.
For Prepaid Orders
● Refunds go directly to your original payment method within 3 to 5 business days after cancellation.
● Return/s: We’ll initiate the refund within 24 to 48 hours post quality checks after which the refund should be reflecting in customer/s source account within 3–5 business days (prepaid) and 5 to 7 business days if it’s a (COD).
For Order Cancellations
● COD Orders: No refund required.
● Prepaid Orders: If cancelled before dispatch, refunds will be processed to the original source within 3 to 5 business days.
Special Conditions
● Products purchased under the COMBO coupon code are not eligible for return or exchange.Orders made through third-party platforms offering exclusive discounts are non-returnable and non-exchangeable.For any further assistance, feel free to reach us at help@fyva.in
● Promotional offers (FYVA10, FYVA20,PURPLE20,INVITEONLY) and The Pink Moon brand items:
o Exchange: Allowed once for size or defect (subject to stock).
o Return: Not eligible.
Our return policy is a no stress, no fuss process. Because at the end of the day, your satisfaction means everything to us.
How do I initiate a refund?
For Cash on Delivery (COD) Orders
● Need to return something? We’ll pick it up from your doorstep.
● After pickup, email your bank details (Account Number, Bank Name & IFSC Code) to help@fyva.in — safe and secure, promise!
● Refunds roll in within 3–5 business days once your return passes our quick quality check.
● We’ll share tracking updates, so you know exactly when your item reaches us.
COD Availability
COD is available almost everywhere in India!
However, for a few pin codes or special promotions, it might not be.
When that happens — no worries, prepaid options are always open and secure.
For Prepaid Orders
Paid online? Easy!
Once we get your returned item and finish the quality check, your refund hits your account in 3–5 business days.
If you cancel before shipping, your refund will be processed within 3 to 5 business days to the same payment method.
Special Offer Policy
Some offers come with a few simple rules:
● Clearance Sale (COMBO) and The Pink Moon items — not eligible for return or exchange.
● FYVA10, FYVA20,PURPLE20,INVITEONLY— one-time exchange only for size issues or manufacturing defects (subject to stock).
● Found a defect? Just drop us a note at help@fyva.in — we’ll take care of it!
Promo Code Orders
Orders placed using discount codes like FYVA10, FYVA20.
→ No returns, but a one-time exchange is allowed for size or defect (based on availability).
